Privacy Policy

1. Introduction

This Privacy Policy explains how Qumify Technologies Inc. ("Company," "we," "us," or "our") collects, uses, discloses, and protects your information when you use the Servienza platform available at servienza.com, including our web application, mobile applications, and any related services (collectively, the "Service").

By accessing or using the Service you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, company name, and billing address when you create an account or contact us.
• Customer and job data: customer names, addresses, service history, photos, notes, invoices, and payment records you enter into the platform.
• Communications: messages, support requests, and feedback you send to us.
• Payment information: payment details are collected and processed directly by our payment processor, Stripe. We do not store your full credit card number.

2.2 Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, referring URL, pages viewed, and interaction timestamps.
• Location data: GPS coordinates collected from the mobile app when technicians use GPS tracking features (only while the app is in use and with user permission).
• Cookies and similar technologies: we use cookies and local storage to maintain sessions, remember preferences, and analyze usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and send related information such as invoices, receipts, and payment confirmations.
• Send service-related notifications including appointment reminders, technician en-route alerts, and job status updates via email, SMS, or push notifications.
• Respond to your support requests, comments, or questions.
• Improve, personalize, and expand the Service based on usage patterns.
• Detect, prevent, and address technical issues or fraudulent activity.
• Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share information only in the following circumstances:

• Service providers: trusted third-party vendors who perform services on our behalf (e.g., Stripe for payment processing, SendGrid for email delivery, Twilio for SMS messaging, Google Cloud for hosting). These providers are contractually obligated to use your data only to provide services to us and are bound by confidentiality obligations.
• Legal requirements: when required by law, subpoena, court order, or government regulation.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, with prior notice to affected users.
• With your consent: when you explicitly authorize us to share data with a specific third party.

5. Data Security

We implement industry-standard security measures to protect your data, including 256-bit TLS encryption for data in transit, encrypted storage at rest, regular security audits, and access controls that limit data access to authorized personnel only. While no method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Portability: request your data in a structured, machine-readable format.
• Opt-out of communications: unsubscribe from marketing emails at any time using the link in the email, or text STOP to opt out of SMS messages.

To exercise any of these rights, contact us at privacy@servienza.com or at the address below.

8. Cookies and Tracking

We use essential cookies to keep you signed in and remember your preferences. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Service.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: